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Returns / Exchange Policy
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- Returns / Exchange Policy
PAY ON DELIVERY IN ACCRA
No Refund only Exchange
Return Policy
Customers have 24 Hours to cancel their order and return products to us or exchange. However, due to hygienic reasons we cannot exchange or refund products that have been brushed/combed, worn cut, or restyled. Wigs that have been combed are no longer new and will not be exchanged or refund. Any items returned smelling of perfume, hairspray, and body odor will not be accepted for refund or exchange. All goods are inspected anterior to dispatch and must be returned in the same new condition as received and must be complete with tags and packaging. If your purchase is not in its original condition it will be returned to you and no refund made. You are responsible for paying the returned delivery fee.
Privacy and security
We are committed to protecting your privacy, we will make sure your personal information is 100% safe with us. We do not send out any emails or pass your information to any third party ever, the only emails you will get from us will be to do with your order on In reply to any enquirers.
24 Hour Exchange Policy:
Exchange can be done if the following condition applied. You can return unopened items in the original packaging within 24 hours of your purchase with a receipt or proof of purchase. If 24 hours or more have passed since your purchase, we cannot offer you an exchange.
To complete your return, we require a receipt or proof of purchase. A customer has to notify us about the return by Contacting us at info@healthyhealthgh.com within 24 hours of receiving the item. Please e-mail the following details:
- HEALTHY HEALTH Order ID :
- Name of the customer :
- Products which customer wants to Exchange :
- Reason for returning :
Two Ways of Returning a Product:
1. Return PickUp
Once a request for return e-mail is received, we will generate a reverse pickup request, and a courier service representative will visit you for the pickup within 1 to 2 days depending on your location. The courier service representative will issue a courier slip with a tracking ID when the item is picked up. It is available for most pin codes.
Note: Return pickup GH₵20 will be deducted as a Delivery charges.
2. Self Return
If the Return Pick-up option is not available in your area or if you choose to return the item yourself, You can return the package using any courier/ postal service of your choice within 24 hours of receiving the item.
Conditions for Self Return:
Please remember that the customer is responsible for the returned item until it reaches us. Once the item to be returned is shipped (handed over to the courier company), the customer should return the item you purchased, please E-mail it to info@healthyhealthgh.com the following shipping details:
- Date of Delivery :
- Name of the Deliver (Courier Company) :
- Tracking Id of the Order :
- Reason for returning :
No Refund/Only Exchange:
HEALTHY HEALTH GH does not provide a refund on any Products sold. Customers will receive store credit for the entire amount of the returned item if they meet the terms and conditions set above.
The customer will have to accept all the charges for the return. The returned item will be accepted if it reaches us in the same condition as was received by the customer.
There is no expiry date for the store credit, and it can be used at any time in the future
Return Address:
Airport Residential Area Near Association International School
About Replacement & Exchange Policy
- HEALTHY HEALTH GH will accept, for exchange, items that are in new condition, unworn, unaltered, and free of damages by the customer.
- Products cannot be replaced or exchanged after 24 hours from the receipt of the original order.
- If the customer wants to exchange the item they have received with another piece of the same type (due to defects in the item that they have received), then they can follow the same process as indicated above for a return.
- Please notify us in your e-mail that you want an 'Exchange.'
- If you are not satisfied with your purchase, defective piece, you can replace or exchange the product and get a full replacement or exchange the product for another one. If we cannot provide you the same model again, then we will provide you with store credit that you can use at any time in the future.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- Exchange can be done only one time. second time we will not permit.
